Return & Exchange Policy — Vastrix
1. Returns (Manufacturing Defects Only)
Vastrix accepts returns only for genuine manufacturing defects.
This includes:
- Severe stitching defects
- Factory-caused fabric damage
- Major production faults
Print-related issues are not considered manufacturing defects.
Print peeling, slight misalignment, or design issues are eligible for exchange only, not return.
Return Requirements:
- The defect must be clearly visible immediately on opening the package.
- You must contact us within 2 days of delivery.
- A full unboxing video is mandatory.
- Product must be unused, unworn, unwashed, and in original packaging.
- Returns submitted without approval or without proof will not be accepted.
2. Exchanges (Size / Wrong Product / Print Issue)
We offer exchanges in the following situations:
Wrong Product Received:
The item will be exchanged. This is not eligible for return.
Print Issue on Arrival:
If the print is peeling or damaged immediately upon opening the package, and visible in the unboxing video, the product qualifies for exchange only, not return.
Print issues that occur after wearing or washing are not eligible.
Size Exchange:
- If Vastrix sent the wrong size → free exchange
- If the customer ordered the wrong size → customer pays exchange shipping charges
Exchange Conditions:
- Contact must be made within 2 days of delivery.
- Product must be unused, unwashed, unworn, and in original condition.
- Unboxing video is required for print issues or damages.
- Exchange shipping charges apply unless Vastrix is at fault.
3. Non-Returnable & Non-Exchangeable Items
Vastrix does not accept returns or exchanges for:
- Print peeling after wearing or washing
- Issues reported after the 2-day window
- Orders without unboxing video
- Items returned without prior approval
- Used, washed, worn, or damaged products
- Sale items or gift cards
- Change of mind or dislike of the product
- Wrong size ordered (unless customer pays exchange shipping)
4. Refunds
If your return (manufacturing defect) is approved:
- Refund will be issued to your original payment method.
- Processing time: 10 business days after inspecting the returned item.
If more than 15 business days have passed since approval and you have not received your refund, contact: vastrixcare@gmail.com
5. How to Request a Return or Exchange
Email: vastrixcare@gmail.com
Whatsapp: +91 9284809816
Include:
- Order ID
- Unboxing video (mandatory)
- Clear photos of the issue
- Reason (manufacturing defect / size issue / wrong product / print issue)
A team member will review and respond with next steps.