Welcome to Vastrix. We are committed to processing and delivering your orders as smoothly as possible. Please read this shipping policy carefully to understand how your order is confirmed, processed, and shipped.
After placing an order, the customer will receive:
1. WhatsApp confirmation message, and
2. confirmation call from our courier partner.
The customer must confirm whether they want to accept or decline the order.
1. Orders are processed only after the customer confirms the order.
2. If the customer confirms the order, it will be processed and shipped.
3. If the customer declines the order, it will be cancelled and will not be shipped.
4. If the customer does not respond to the confirmation message or call, the order may be delayed or cancelled.
All confirmed orders are processed within 4-5 business days (excluding weekends and holidays).
During peak periods, high order volume, or unforeseen operational delays, processing times may be longer than usual.
Once the order has been processed and dispatched, delivery timelines may vary depending on the customer’s location, courier availability, public holidays, and other external factors.
We currently ship across India.
Tracking updates may take 3-4 business days to reflect after dispatch, depending on courier system updates and shipment movement.
Orders may fail to be delivered or may be cancelled/returned in cases such as:
1. incorrect or incomplete shipping address,
2. unreachable phone number,
3. customer unavailable at the time of delivery,
4. refusal to accept the parcel.
Customers are responsible for providing accurate shipping and contact details at checkout.
If your package is marked as delivered but you have not received it, please first check with neighbors, security, or the local delivery office.
Vastrix is not responsible for packages that are lost or stolen after they have been marked as delivered.
For shipping delays or delivery-related concerns, please contact us at vastrixcare@gmail.com, and we will assist you in tracking your order.
If you need to return or exchange an item, please refer to our Refund Policy for complete details.
For any shipping-related questions, feel free to contact us at vastrixcare@gmail.com.
Thank you for choosing Vastrix